*Note: This is an On-The-Job training position available through Workforce Solutions Capital Area. All candidates will be considered after program eligibility is confirmed.*
Employer: enChoice
Job Structure: Apprenticeship (Full-Time)
Job Title: Technical Support Specialist
Pay:
- Starting: $18.00/hour
- $20.00/hour after 6/months from hire
- $22.00/hour after 1/year from hire
About enChoice
EnChoice is a trusted technology solutions provider with over 30 years of experience in software, services, and business automation solutions. We specialize in Intelligent Capture, Process Automation, Content Management, and Managed Services, helping organizations optimize their operations. Our employees are problem solvers, innovators, and customer-focused professionals who thrive in a collaborative culture. At enChoice, we offer competitive pay, excellent benefits, and career growth opportunities, fostering a work environment where employees can develop their skills and follow their technology passions. Our low turnover rate speaks volumes about our commitment to employee satisfaction.
Position Overview
The Technical Support Specialist Apprenticeship is an entry-level IT role designed to provide hands-on experience and training while being employed with enChoice. Participants will receive the certifications and technical skills needed to succeed in the field of IT support. This role is ideal for individuals looking to kick-start their technology careers in a structured learning environment with mentorship and growth opportunities.
Typical Day & Duties
As a Technical Support Specialist Apprentice, you will gain practical experience in various IT support functions. Your daily activities may include:
- Receiving weekly objectives from mentors, tailored to your skill development
- Troubleshooting hardware, software, and network issues
- Providing technical support via phone, email, and in-person assistance
- Installing and updating software applications
- Managing user accounts and permissions in Active Directory or similar systems
- Assisting with cybersecurity best practices and system security protocols
- Documenting technical issues and solutions for future reference
- Participating in team projects, customer meetings, and planning sessions
- Engaging in focused problem-solving and independent learning
- Receiving continuous feedback and guidance from mentors to enhance skills
Ideal Candidate
We are looking for tech-savvy, curious problem-solvers who are eager to learn and grow. The ideal candidate is passionate about technology, enjoys troubleshooting, and is willing to take initiative. They should be adaptable, open to feedback, and able to work both independently and within a team.
Required Skills & Qualifications
- Interest in technology and IT support
- Willingness to learn and engage in hands-on training
- Strong problem-solving and troubleshooting skills
- Good communication and active listening abilities
- Ability to work independently and collaboratively
- Previous technical training or experience is a plus but not required
This is a great opportunity to gain real-world IT experience while earning certifications that will set you up for a successful career in tech. If you’re ready to start your journey in IT, apply today!
Consultant: Katherine Carino